Refund policy

Last Updated: 18th August 2026

Out of Stock Items

Occasionally, an item purchased may become unavailable due to stock discrepancies. If this occurs, we will make every reasonable effort to contact you and offer one of the following options:

a suitable replacement product;
waiting for the item to be restocked (where applicable); or
a full refund for the unavailable item.

In rare circumstances, particularly during high-demand periods, we may process a refund if we are unable to provide an alternative product. A confirmation email will be sent once any refund has been processed.

Order Cancellations & Changes

Once an order has been placed, it begins processing quickly and cannot be guaranteed to be cancelled. If you have made an error with your order, please contact Mana Mokoz as soon as possible. We will make every reasonable effort to amend or cancel your order before it is dispatched; however, we cannot guarantee that changes or cancellations will be possible.

If your order has already been dispatched, it cannot be cancelled. If you no longer require the item, you may request a store credit or exchange in accordance with our Returns & Exchanges Policy.

Faulty, Damaged or Incorrect Items

We take great care to ensure every order is packed correctly. However, if you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible so we can resolve the issue promptly.

To help us assess your claim, please include:

your order number;
a description of the issue;
clear photographs of the item, packaging, and any damage.

For missing items, incorrect items, or damage that is apparent upon delivery, please notify us within 3 days of receiving your order.

Where a product is confirmed to be faulty, damaged, or supplied incorrectly, Mana Mokoz will provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement, refund, or other applicable remedy.

Returns & Exchanges

We want you to love your Mana Mokoz purchase. If you change your mind, you may request a store credit or exchange within 14 days of receiving your order.

To be eligible, items must:

be unworn and unused;
be in their original condition;
have all original tags attached;
be returned in their original packaging where reasonably possible;
include proof of purchase (such as your order number).

Please note that return shipping costs are the responsibility of the customer unless otherwise required by Australian Consumer Law. We reserve the right to refuse returns where these conditions have not been met.

How to Start a Return

To begin a return or exchange, please contact our Customer Support team at manamokoz@outlook.com. Once we receive your request, we will provide you with detailed return instructions.

Please do not send items back without first contacting us, as this may delay the processing of your return.